Privacy notice

1. Data controller

Thalia Ontiveros ("the Controller"), located at Guerrero #402, Colonia Centro, Oaxaca de Juárez, Oaxaca, Mexico, ZIP 68000, is responsible for the personal data collected through this website, its sales pages, forms, social media, messaging apps and other digital channels.

Privacy contact email: hola@thaliaontiveros.com.

2. Related services

This notice applies to online and in-person courses, digital products, webinars, keynotes, consulting, mentoring, corporate training in marketing and artificial intelligence, automation, advertising campaigns and website design.

3. Personal data we may collect

• Identification and contact data: name, email, phone or WhatsApp number, city and time zone.
• Business data: company or brand, industry, position, website or social media, goals, estimated budget and project details you share.
• Purchase and billing data: products purchased, amounts, dates and, if you request an invoice, the required tax data.
• Communication history: messages, quote requests, booked sessions and follow-up.
• Technical browsing data: IP address, browser and device type, pages visited and interactions, obtained through cookies and similar technologies such as the Meta Pixel.

Card payments are processed directly by external platforms (for example Hotmart or Mercado Pago). The Controller does not receive or store full card numbers, security codes or banking passwords.

4. Sensitive personal data

We do not intentionally request sensitive personal data. If you voluntarily share it in a form or conversation, it will only be used when strictly necessary to handle your request and will be protected with enhanced measures.

5. Primary (necessary) purposes

• Answer information requests and send you quotes or proposals.
• Manage sign-ups, purchases, consulting bookings, course access and contracted services.
• Process payments through external providers and, where applicable, issue tax receipts.
• Provide support, follow-up and service-related communication.
• Comply with legal obligations and requests from authorities.

6. Secondary (optional) purposes

• Send you educational content, news, promotions and offers by email, WhatsApp or social media.
• Measure visits, improve the website and personalize ads through analytics and remarketing tools.
• Produce internal statistics and segment audiences.

If you do not want your data used for these purposes, write to hola@thaliaontiveros.com. Your refusal will not affect the services you contracted.

7. Cookies, Meta Pixel and tracking technologies

This website uses cookies and the Meta Pixel to identify visits, measure conversions (such as requests, checkout starts and purchases) and show relevant ads. You can accept or reject these technologies from the cookie banner and read the details in our Cookie policy.

8. Transfers and processors

To operate the website and services we may rely on providers that process data on the Controller's behalf: web hosting, email, payment platforms (Hotmart, Mercado Pago), scheduling (Calendly), video calls (Google Meet), messaging (WhatsApp), automation (ManyChat) and advertising (Meta). Each provider is governed by its own privacy policy. The Controller does not sell personal databases.

9. Retention

Data is kept only for as long as necessary to fulfill the purposes described and applicable legal obligations. It is then deleted, blocked or anonymized.

10. Security

We apply reasonable administrative, technical and physical measures to protect your data against damage, loss, alteration or unauthorized access. No system is completely infallible, so absolute security cannot be guaranteed.

11. ARCO rights, revocation and limitation

You may request Access, Rectification, Cancellation or Opposition to the processing of your data, revoke your consent or limit its use by emailing hola@thaliaontiveros.com with:

• Your full name and a way to contact you.
• A copy of an official ID or, where applicable, proof of legal representation.
• A clear description of the right you wish to exercise and the data involved.

We will respond within the time limits set by law.

12. How to stop receiving advertising

You can unsubscribe using the link included in our emails, by replying "BAJA" on WhatsApp when available, or by writing to hola@thaliaontiveros.com.

13. Minors

Our services are not intentionally directed at minors without the involvement of a parent or guardian. If you find that a minor has provided us with data, write to us so we can delete it.

14. Automation and artificial intelligence

We may use automated tools and artificial intelligence for support, follow-up and audience segmentation. Decisions with significant legal effects are not intentionally made without human involvement.

15. Changes to this notice

Any change will be published on this page with its update date. If the changes are significant, we may also inform you by email.